Privacy Policy

Who we are

This policy covers Superior Roof Service Inc., a California roofing contractor (CSLB license #1130085) based in Palmdale, California. “We”, “us” and “our” mean Superior Roof Service Inc. “You” means anyone who visits this website or contacts us through it.

It covers this website, our online booking system, and the information you give us when you book online, call, text or email us.

Information we collect

Information you give us

When you book an appointment online, we receive:

• the service you pick and the date and time you choose;
• your name, phone number and email address;
• the street address and city of the property;
• what you write about your roof.

When you call, text or email us, we receive your phone number or email address and whatever you choose to tell or send us, such as photos of your roof or details of an insurance claim.

If you give us information about someone else, such as a tenant, a relative or the owner of the property, please make sure they are fine with you sharing it.

Information collected automatically

This website runs on a hosting company’s servers. When your browser loads a page, the host records standard technical details: your IP address, your browser and device type, the page you asked for, the page that sent you, and the date and time. We use these records only to run, fix and protect the site.

To stop spam and abuse of the booking form, we also count how many requests come from each IP address and email address. These counters hold nothing else and delete themselves automatically, within 24 hours at most.

We do not use analytics tools, advertising pixels or session recording.

What not to send us

Please do not send bank or card numbers, Social Security numbers, driver’s license numbers, passwords or health information through the booking form, email or text. We do not need them to look at your roof, and email and text are not fully secure.

How online booking works

When you book, three things happen:

• Your appointment goes on our own Google Calendar, with the details you entered, so we know when and where to come. It is never added to your calendar, and Google does not send you an invitation.
• We send two emails from our own Gmail account: a confirmation to the address you entered, and a notice to us with your details so we can prepare for the visit.
• We keep a booking record in a secure database so you can change or cancel your appointment online.

Your confirmation email contains a private link to manage your appointment. Anyone who has that link can view, move or cancel that one appointment, so please do not share it. The link shows only that appointment, and it stops working once the appointment is cancelled. We never put the link in our server logs.

When you move or cancel an appointment, we update our calendar and email both you and us about the change. If we have to cancel or close a day, we email you with an apology and a link to pick a new time.

Our Google account connection

Our booking system connects to our own Google account, never yours. We gave it permission to:

• see when our calendar is busy, so the site only offers open times;
• add, move and delete the appointment events it creates on our calendar;
• list our calendars, so we can choose which one bookings go on;
• send booking emails from our Gmail account.

It cannot read our inbox or any of our other email, and it does not open the details of other events on our calendar; it only sees when they are busy. The access key is stored encrypted, and we can turn the connection off at any time from our Google account.

Our booking system’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use that information only to run your booking, never for advertising, we do not sell it or pass it to anyone else, and we do not use it to train artificial intelligence models. See the Google Privacy Policy.

Outside services on this site

Some parts of this site load from other companies, and our footer links to others. When your browser fetches something from another company, that company receives your IP address and basic browser details and handles them under its own privacy policy, not this one.

• Google Fonts. The site’s lettering loads from Google’s font service. See the Google Privacy Policy.
• jsDelivr. The code that animates the home page loads from the jsDelivr network. See the jsDelivr Privacy Policy.
• Instagram and TikTok. Our footer links to our pages there. Nothing loads from them until you click a link; after that, their own privacy policies apply.

We do not control these companies and are not responsible for their practices.

Cookies

We do not set cookies on visitors and do not store anything in your browser. The only cookie this site sets is a sign-in cookie on our private owner page, used by us alone. You can block or delete cookies in your browser settings, and booking keeps working without them.

How we use your information

We use your information to:

• book, confirm, move or cancel your appointment, and email you about it;
• answer your call, text or email;
• look at your roof, give you a quote and schedule the work;
• do the job and follow up on it, including any warranty work your job comes with;
• keep records of quotes, contracts, permits, invoices and payments;
• follow the law, including tax, licensing and building rules;
• keep the site and our records safe, and stop spam, fraud or misuse;
• bring or defend legal claims.

We do not use your information to make automated decisions about you, and we do not build profiles of you for advertising.

Who we share it with

We share only what each of these needs:

• Companies that run our systems for us: our website host (Vercel), our booking database (Upstash), and Google, which runs our calendar and email. They handle your information only to provide that service.
• Suppliers and crews who help with your job, such as material suppliers, subcontractors and disposal companies, when they need your property address or job details.
• Payment and bookkeeping services, when you pay us and when we keep our accounts.
• Roofing manufacturers, if your job includes a manufacturer warranty that has to be registered.
• Your city or county building department, when your job needs a permit or inspection.
• Your insurance company or adjuster, when you ask us to work with them on a claim.
• Courts, police and government agencies, when the law requires it, such as a subpoena or court order, or when we need to protect our rights, your safety or someone else’s.
• A buyer or successor, if our business is sold, merged or reorganized. Your information stays covered by this policy.

We share it with anyone else only when you ask us to or tell us it is fine.

We do not sell your information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as California law uses those terms.

We do not give your information to other companies for their own marketing. California’s “Shine the Light” law (Civil Code section 1798.83) lets California residents ask us about such disclosures once a year, using the contact details below.

We do not offer discounts or other rewards in exchange for your information.

Calls, texts and email

When you book or contact us, we call, text or email you about your appointment, your request and your job, including follow-up after the job, such as asking how we did.

We will not send you marketing texts or emails unless you ask for them.

To stop texts, reply STOP. To stop calls or emails, tell us by phone or email. We stop within 10 business days, except for messages about work you have already booked with us.

Your carrier’s message and data rates may apply.

Your choices and rights

You can ask us to:

• tell you what personal information we have about you, where it came from, why we have it and who we have shared it with;
• give you a copy of it;
• correct anything that is wrong;
• delete it;
• stop calling, texting or emailing you.

We honor these requests from anyone, wherever you live.

How to ask

Email superiorroofservice@gmail.com with “Privacy Request” in the subject, or call (661) 470-4053. Tell us what you want and how to reach you.

To protect you, we check that the request comes from you by matching details we already have, such as your name, phone number and property address. We ask only for what we need to check, and we use it only for that.

Someone you authorize, such as a relative or an attorney, can ask for you. We may ask for your signed permission and confirm the request with you directly.

What happens next

We confirm we got your request within 10 business days and answer within 45 days. If we need more time, we tell you why, and we take no more than 45 days more.

We may keep records the law requires us to keep, or that we need for warranty work, a dispute or a legal claim, such as contracts, permits and invoices. If we keep anything, we tell you what and why.

Requests are free. We will never charge you more, give you worse service or treat you differently for making one. If a request is clearly unfounded or excessive, we may decline it, and we tell you why.

Do Not Track and Global Privacy Control

Some browsers send a “Do Not Track” signal or a Global Privacy Control (GPC) signal. We do not track you across other websites, so these signals have nothing to switch off on our side. We treat a GPC signal as a request to opt out of the sale or sharing of your information, which we do not do in any case.

Children

This site is for adults arranging work on a property. It is not aimed at children under 16, and we do not knowingly collect information from them. If you believe a child has sent us information, contact us and we will delete it.

How long we keep it

We keep your information only as long as we need it for the reasons in this policy:

• online booking records are deleted automatically 90 days after the appointment time;
• spam-prevention counters delete themselves within 24 hours;
• the appointment on our calendar and our booking emails stay in our Google account as part of our job records;
• if we do work for you, as long as any warranty on the work lasts and as long as California law requires us to keep contractor, tax and business records;
• host server records, for the period our host keeps them.

We delete your information when you ask, unless the law requires us to keep it, and we clear out old records we no longer need.

Keeping it safe

This site uses HTTPS, which encrypts what you send through it. Your booking link is a long random code, and we store only a scrambled copy of it. Our Google access key is stored encrypted. Only the people working on your appointment or job see your information.

No website, email or phone system is completely secure, so we cannot promise that no one will ever get to your information without permission. If a security breach affects your personal information, we will notify you as California law requires.

Where your information is kept

We are based in California and handle your information in the United States. Some of the companies that work for us, such as Google, may process information in other countries under their own policies.

Changes to this policy

We may update this policy when our practices or the law change. When we do, we post the new version on this page and change the “Last updated” date at the top. If we make a significant change, we say so at the top of this page, and we do not apply it to information we already have from you without your consent where the law requires it.

If you have a disability and need this policy in another format, call us or email us and we will provide it.

Contact us

For questions, requests or complaints about this policy or your information, contact: